Within these rights come responsibilities and this means:
- Courtesy to the staff at all times – remember they are working under doctor’s orders
- To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment.
- An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience
- When patients are asked to give 24 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing
- Out-of-hours calls (e.g. evenings; nights and weekends) should only be requested if they are felt to be truly necessary